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	<title>SharePoint &#187; TroubleShooting</title>
	<atom:link href="http://www.sharepointboris.net/tag/troubleshooting/feed/" rel="self" type="application/rss+xml" />
	<link>http://www.sharepointboris.net</link>
	<description>and Boris Gomiunik</description>
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		<title>Resolving DCOM 10016 Error on SharePoint server</title>
		<link>http://www.sharepointboris.net/2011/11/resolving-dcom-10016-error-on-sharepoint-server/</link>
		<comments>http://www.sharepointboris.net/2011/11/resolving-dcom-10016-error-on-sharepoint-server/#comments</comments>
		<pubDate>Wed, 23 Nov 2011 09:42:35 +0000</pubDate>
		<dc:creator>Boris</dc:creator>
				<category><![CDATA[SharePoint administration]]></category>
		<category><![CDATA[SharePoint]]></category>
		<category><![CDATA[TroubleShooting]]></category>
		<category><![CDATA[Windows server 2008]]></category>

		<guid isPermaLink="false">http://www.sharepointboris.net/2011/11/resolving-dcom-10016-error-on-sharepoint-server/</guid>
		<description><![CDATA[If you find a lot of DCOM errors with event ID 10016 in your application server role, this may be due to Windows Server 2008 R2. Here&#8217;s how to resolve these isuses On the failing server open Server Manager, and under Roles select Application server. You will most probably find quite a lot of DCOM [...]]]></description>
			<content:encoded><![CDATA[<p>If you find a lot of DCOM errors with event ID 10016 in your application server role, this may be due to Windows Server 2008 R2. Here&#8217;s how to resolve these isuses</p>
<p>On the failing server open Server Manager, and under <strong>Roles</strong> select <strong>Application server</strong>. You will most probably find quite a lot of DCOM errors. Open one of those errors to see for which user and for which service the authentication is failing. In the open window copy the GUID of the failing service. It will help you identify the service.</p>
<p><a href="http://www.sharepointboris.net/wp-content/uploads/2011/11/image.png" rel="lightbox[1099]" title="image"><img style="background-image: none; border-right-width: 0px; padding-left: 0px; padding-right: 0px; display: inline; border-top-width: 0px; border-bottom-width: 0px; border-left-width: 0px; padding-top: 0px" title="image" border="0" alt="image" src="http://www.sharepointboris.net/wp-content/uploads/2011/11/image_thumb.png" width="320" height="206" /></a></p>
<p>Next open registry editor and select the root node. In <strong>Edit</strong> menu select <strong>Find, </strong>paste the GUID and click <strong>Find next</strong>.</p>
<p><a href="http://www.sharepointboris.net/wp-content/uploads/2011/11/image1.png" rel="lightbox[1099]" title="image"><img style="background-image: none; border-right-width: 0px; padding-left: 0px; padding-right: 0px; display: inline; border-top-width: 0px; border-bottom-width: 0px; border-left-width: 0px; padding-top: 0px" title="image" border="0" alt="image" src="http://www.sharepointboris.net/wp-content/uploads/2011/11/image_thumb1.png" width="320" height="183" /></a></p>
<p>You can find the service name in one of the registry&#8217;s values (as seen on the screenshot below, in my case it was IIS WAMREG).</p>
<p><a href="http://www.sharepointboris.net/wp-content/uploads/2011/11/image2.png" rel="lightbox[1099]" title="image"><img style="background-image: none; border-right-width: 0px; padding-left: 0px; padding-right: 0px; display: inline; border-top-width: 0px; border-bottom-width: 0px; border-left-width: 0px; padding-top: 0px" title="image" border="0" alt="image" src="http://www.sharepointboris.net/wp-content/uploads/2011/11/image_thumb2.png" width="320" height="88" /></a></p>
<p>Leave the registry editor open (you might still need it).</p>
<p>Next in <strong>Start menu</strong> under <strong>Administrative tools</strong> click <strong>Component Services.</strong> Expand the <strong>Computers</strong> node and <strong>My Computer</strong>. Select <strong>DCOM Confing</strong>. Now locate the service you identified in your registry, right click it and select <strong>Properties. </strong></p>
<p><a href="http://www.sharepointboris.net/wp-content/uploads/2011/11/image3.png" rel="lightbox[1099]" title="image"><img style="background-image: none; border-right-width: 0px; padding-left: 0px; padding-right: 0px; display: inline; border-top-width: 0px; border-bottom-width: 0px; border-left-width: 0px; padding-top: 0px" title="image" border="0" alt="image" src="http://www.sharepointboris.net/wp-content/uploads/2011/11/image_thumb3.png" width="320" height="203" /></a></p>
<p>In the open dialog select <strong>Security</strong> tab and in the <strong>Launch and activation</strong> <strong>permissions</strong> group click the <strong>Edit</strong> button. </p>
<p><a href="http://www.sharepointboris.net/wp-content/uploads/2011/11/image4.png" rel="lightbox[1099]" title="image"><img style="background-image: none; border-right-width: 0px; padding-left: 0px; padding-right: 0px; display: inline; border-top-width: 0px; border-bottom-width: 0px; border-left-width: 0px; padding-top: 0px" title="image" border="0" alt="image" src="http://www.sharepointboris.net/wp-content/uploads/2011/11/image_thumb4.png" width="320" height="145" /></a></p>
<p>If you have this entire tab grayed out, you need to do the following (outlined in the gray, otherwise skip the gray part below): </p>
<p>
<table border="0" cellspacing="0" cellpadding="2" width="500">
<tbody>
<tr>
<td style="background-color: #cecece" valign="top" width="500">In registry editor (which I hope you still have open), right click the node you found and select <strong>Permissions</strong>             </p>
<p><a href="http://www.sharepointboris.net/wp-content/uploads/2011/11/image5.png" rel="lightbox[1099]" title="image"><img style="background-image: none; border-right-width: 0px; padding-left: 0px; padding-right: 0px; display: inline; border-top-width: 0px; border-bottom-width: 0px; border-left-width: 0px; padding-top: 0px" title="image" border="0" alt="image" src="http://www.sharepointboris.net/wp-content/uploads/2011/11/image_thumb5.png" width="320" height="162" /></a>             </p>
<p>Click <strong>Advanced</strong> and select the <strong>Owner</strong> tab. Change the owner to the account you&#8217;re logged on or to the administrators group (which I presume your account is in)             </p>
<p><a href="http://www.sharepointboris.net/wp-content/uploads/2011/11/image6.png" rel="lightbox[1099]" title="image"><img style="background-image: none; border-right-width: 0px; padding-left: 0px; padding-right: 0px; display: inline; border-top-width: 0px; border-bottom-width: 0px; border-left-width: 0px; padding-top: 0px" title="image" border="0" alt="image" src="http://www.sharepointboris.net/wp-content/uploads/2011/11/image_thumb6.png" width="320" height="200" /></a>             </p>
<p>Click <strong>Apply</strong> and in the permissions dialog also give same user/group full control             </p>
<p><a href="http://www.sharepointboris.net/wp-content/uploads/2011/11/image7.png" rel="lightbox[1099]" title="image"><img style="background-image: none; border-right-width: 0px; padding-left: 0px; padding-right: 0px; display: inline; border-top-width: 0px; border-bottom-width: 0px; border-left-width: 0px; padding-top: 0px" title="image" border="0" alt="image" src="http://www.sharepointboris.net/wp-content/uploads/2011/11/image_thumb7.png" width="265" height="320" /></a>             </p>
<p>Now you should close and reopen <strong>Component services </strong>and find the DCOM service.             </td>
</tr>
</tbody>
</table>
<p>In the permissions dialog for the service grant the failing user (or group the account is in) <strong>Local Launch</strong> and <strong>Local Activation </strong>permissions. And in case the event log says it is failing remote launch, grant the user remote launch and service also. </p>
<p><a href="http://www.sharepointboris.net/wp-content/uploads/2011/11/image8.png" rel="lightbox[1099]" title="image"><img style="background-image: none; border-right-width: 0px; padding-left: 0px; padding-right: 0px; display: inline; border-top-width: 0px; border-bottom-width: 0px; border-left-width: 0px; padding-top: 0px" title="image" border="0" alt="image" src="http://www.sharepointboris.net/wp-content/uploads/2011/11/image_thumb8.png" width="244" height="320" /></a></p>
<p>Confirm all the changes and close registry editor and Component services window.</p>
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		<item>
		<title>Unable to open Office documents or Explorer view from SharePoint on Windows XP or Windows Vista</title>
		<link>http://www.sharepointboris.net/2011/10/unable-to-open-office-documents-or-explorer-view-from-sharepoint-on-windows-xp-or-windows-vista-2/</link>
		<comments>http://www.sharepointboris.net/2011/10/unable-to-open-office-documents-or-explorer-view-from-sharepoint-on-windows-xp-or-windows-vista-2/#comments</comments>
		<pubDate>Thu, 13 Oct 2011 10:39:04 +0000</pubDate>
		<dc:creator>Boris</dc:creator>
				<category><![CDATA[SharePoint]]></category>
		<category><![CDATA[Bugs]]></category>
		<category><![CDATA[TroubleShooting]]></category>

		<guid isPermaLink="false">http://www.sharepointboris.net/2011/10/unable-to-open-office-documents-or-explorer-view-from-sharepoint-on-windows-xp-or-windows-vista-2/</guid>
		<description><![CDATA[If you run into this problem and you&#8217;ve checked that your Webclient service is running on your computer, there may be chance that the server running SharePoint has basic authentication enabled. There is a fix for this that needs to be installed locally. You can find the explanation and fix here: http://support.microsoft.com/kb/841215 Update: If you [...]]]></description>
			<content:encoded><![CDATA[<p>If you run into this problem and you&#8217;ve checked that your Webclient service is running on your computer, there may be chance that the server running SharePoint has basic authentication enabled. There is a fix for this that needs to be installed locally. You can find the explanation and fix here: <a href="http://support.microsoft.com/kb/841215">http://support.microsoft.com/kb/841215</a></p>
<p><strong>Update: If you use Microsoft Office 2010, you have to use other fix:</strong></p>
<p><a href="http://support.microsoft.com/kb/841215">http://support.microsoft.com/kb/841215</a></p>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>Unable to open Office documents or Explorer view from SharePoint on Windows XP or Windows Vista</title>
		<link>http://www.sharepointboris.net/2011/10/unable-to-open-office-documents-or-explorer-view-from-sharepoint-on-windows-xp-or-windows-vista/</link>
		<comments>http://www.sharepointboris.net/2011/10/unable-to-open-office-documents-or-explorer-view-from-sharepoint-on-windows-xp-or-windows-vista/#comments</comments>
		<pubDate>Thu, 13 Oct 2011 10:36:23 +0000</pubDate>
		<dc:creator>Boris</dc:creator>
				<category><![CDATA[SharePoint]]></category>
		<category><![CDATA[Bugs]]></category>
		<category><![CDATA[TroubleShooting]]></category>

		<guid isPermaLink="false">http://www.sharepointboris.net/2011/10/unable-to-open-office-documents-or-explorer-view-from-sharepoint-on-windows-xp-or-windows-vista/</guid>
		<description><![CDATA[If you run into this problem and you&#8217;ve checked that your Webclient service is running on your computer, there may be chance that the server running SharePoint has basic authentication enabled. There is a fix for this that needs to be installed locally. You can find the explanation and fix here: http://support.microsoft.com/kb/841215]]></description>
			<content:encoded><![CDATA[<p>If you run into this problem and you&#8217;ve checked that your Webclient service is running on your computer, there may be chance that the server running SharePoint has basic authentication enabled. There is a fix for this that needs to be installed locally. You can find the explanation and fix here: <a href="http://support.microsoft.com/kb/841215">http://support.microsoft.com/kb/841215</a></p>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Windows Server 2008 Hangs on reboot after Windows Update</title>
		<link>http://www.sharepointboris.net/2010/08/windows-server-2008-hangs-on-reboot-after-windows-update/</link>
		<comments>http://www.sharepointboris.net/2010/08/windows-server-2008-hangs-on-reboot-after-windows-update/#comments</comments>
		<pubDate>Sat, 07 Aug 2010 22:00:14 +0000</pubDate>
		<dc:creator>Boris Gomiunik</dc:creator>
				<category><![CDATA[SharePoint administration]]></category>
		<category><![CDATA[TroubleShooting]]></category>
		<category><![CDATA[Windows server 2008]]></category>

		<guid isPermaLink="false">http://www.sharepointboris.net/2010/08/windows-server-2008-hangs-on-reboot-after-windows-update/</guid>
		<description><![CDATA[Not directly related to SharePoint, but since SP2010 is hosted on Win2008 I&#8217;d say this would come in handy to SP admins. I ran into an issue a while ago where the server would become unresponsive after applying Windows updates. It would finish installing updates, and after restart it would just hang in step 3 [...]]]></description>
			<content:encoded><![CDATA[<p>Not directly related to SharePoint, but since SP2010 is hosted on Win2008 I&#8217;d say this would come in handy to SP admins. I ran into an issue a while ago where the server would become unresponsive after applying Windows updates. It would finish installing updates, and after restart it would just hang in step 3 of 3 or at &quot;Applying computer settings&quot; or &quot;Applying user settings&quot;. </p>
<p>Even though at some point when I&#8217;d managed to logged in and see my desktop it was impossible to start anything service-based (IIS, SharePoint, Internet Explorer,…)</p>
<p>What did the trick for me? Couple of things, not sure which is THE fix, and I&#8217;m adding couple more that I&#8217;ve found searching the Web.</p>
<p>1. <strong>Reboot into safe mode after applying Windows Updates</strong>. This avoids any driver/service conflict issue. After successfully rebooted in safe mode, restart to normal boot.</p>
<p>2. <strong>Delete temporary files</strong> (to find them, open a &quot;Run&quot; window, type <strong>%temp% </strong>and press<strong> Enter.</strong>). This removes the chance of having some legacy corrupt update process file.</p>
<p>3. <strong>Check disk space on your system drive</strong> – no need for explanation there. Patches can be quite space consuming. </p>
<p>4. If you have IIS (if you have SharePoint, then you do), <strong>make a small registry fix to enforce service startup dependancy</strong>. Detailed instructions here: <a href="http://support.microsoft.com/kb/2004121">http://support.microsoft.com/kb/2004121</a>. </p>
<p>Hopefully one of those &quot;fixes&quot; will work also for you if you&#8217;re facing the same problem.</p>
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		<slash:comments>2</slash:comments>
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		<item>
		<title>Office 2010 64bit and DataSheet View in SharePoint – Missing anyting?</title>
		<link>http://www.sharepointboris.net/2010/07/office-2010-64bit-and-datasheet-view-in-sharepoint-missing-anyting/</link>
		<comments>http://www.sharepointboris.net/2010/07/office-2010-64bit-and-datasheet-view-in-sharepoint-missing-anyting/#comments</comments>
		<pubDate>Thu, 29 Jul 2010 13:19:23 +0000</pubDate>
		<dc:creator>Boris Gomiunik</dc:creator>
				<category><![CDATA[SharePoint]]></category>
		<category><![CDATA[Datasheet]]></category>
		<category><![CDATA[TroubleShooting]]></category>

		<guid isPermaLink="false">http://www.sharepointboris.net/2010/07/office-2010-64bit-and-datasheet-view-in-sharepoint-missing-anyting/</guid>
		<description><![CDATA[If you’ve been surprised when opening a DataSheet view in SharePoint by receiving a message like the one below: (Below also message in Slovene for my Slovene-SharePoint-using-friends) Then you’re missing something. The same as me. The support article from Microsoft (located here) explains that we need to do one of the following: Don’t use 64-bit [...]]]></description>
			<content:encoded><![CDATA[<p>If you’ve been surprised when opening a DataSheet view in SharePoint by receiving a message like the one below:</p>
<p><a href="http://www.sharepointboris.net/wp-content/uploads/2010/07/image10.png" rel="lightbox[1023]" title="The list cannot be displayed in Datasheet view for one or more of the following reasons"><img style="border-bottom: 0px; border-left: 0px; display: inline; border-top: 0px; border-right: 0px" title="The list cannot be displayed in Datasheet view for one or more of the following reasons" border="0" alt="The list cannot be displayed in Datasheet view for one or more of the following reasons" src="http://www.sharepointboris.net/wp-content/uploads/2010/07/image_thumb9.png" width="487" height="244" /></a> </p>
<p>(Below also message in Slovene for my Slovene-SharePoint-using-friends)</p>
<p><a href="http://www.sharepointboris.net/wp-content/uploads/2010/07/image11.png" rel="lightbox[1023]" title="Seznama ni mogoče prikazati v pogledu podatkovnega lista zaradi teh razlogov"><img style="border-bottom: 0px; border-left: 0px; display: inline; border-top: 0px; border-right: 0px" title="Seznama ni mogoče prikazati v pogledu podatkovnega lista zaradi teh razlogov" border="0" alt="Seznama ni mogoče prikazati v pogledu podatkovnega lista zaradi teh razlogov" src="http://www.sharepointboris.net/wp-content/uploads/2010/07/image_thumb10.png" width="497" height="244" /></a> </p>
<p>Then you’re missing something. The same as me. The support article from Microsoft (located <a href="http://support.microsoft.com/kb/2266203" target="_blank">here</a>) explains that we need to do one of the following:</p>
<ol>
<li><strong>Don’t</strong> use 64-bit Office 2010 or</li>
<li>if you <strong>have to use</strong> the 64-bit version, download and install the <a href="http://www.microsoft.com/downloads/details.aspx?familyid=7554F536-8C28-4598-9B72-EF94E038C891&amp;displaylang=en" target="_blank">2007 Office System Driver: Data Connectivity Components</a></li>
</ol>
<p>This goes for SharePoint 3.0/2007 and 4.0/2010</p>
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		<title>Windows 7/Vista trouble with SharePoint&#8217;s Explorer view and Office documents – freezing or prompting for user credentials</title>
		<link>http://www.sharepointboris.net/2010/03/windows-7vista-trouble-with-sharepoints-explorer-view-and-office-documents-freezing-or-prompting-for-user-credentials/</link>
		<comments>http://www.sharepointboris.net/2010/03/windows-7vista-trouble-with-sharepoints-explorer-view-and-office-documents-freezing-or-prompting-for-user-credentials/#comments</comments>
		<pubDate>Thu, 25 Mar 2010 12:02:27 +0000</pubDate>
		<dc:creator>Boris Gomiunik</dc:creator>
				<category><![CDATA[SharePoint]]></category>
		<category><![CDATA[TroubleShooting]]></category>
		<category><![CDATA[Windows 7]]></category>
		<category><![CDATA[windows vista]]></category>

		<guid isPermaLink="false">http://www.sharepointboris.net/2010/03/windows-7vista-trouble-with-sharepoints-explorer-view-and-office-documents-freezing-or-prompting-for-user-credentials/</guid>
		<description><![CDATA[If you&#8217;re having trouble with editing Office documents from SharePoint in Windows 7 or Vista, here&#8217;s one reason and fix: Reasons (besides Windows7 and Vista): WebClient service not started SharePoint domain has dots (.) in the name Your IE is trying to resolve LAN/Proxy settings Solution Important! Part of solution is also modifying your registry. [...]]]></description>
			<content:encoded><![CDATA[<p>If you&#8217;re having trouble with editing Office documents from SharePoint in Windows 7 or Vista, here&#8217;s one reason and fix:</p>
<p><strong>Reasons (besides Windows7 and Vista):</strong></p>
<ol>
<li><strong>WebClient service not started</strong> </li>
<li><strong>SharePoint domain has dots (.) in the name</strong> </li>
<li><strong>Your IE is trying to resolve LAN/Proxy settings</strong></li>
</ol>
<h4>Solution</h4>
<p><font color="#000000" face="Arial"><strong>Important!</strong> Part of solution is also modifying your registry. Please if you&#8217;re not sure how to modify registry, get help from an expert. I will not assume any responsibility for possible errors that may result from editing your registry. This solution is not done on server, but on every client that has this kind of trouble.</font></p>
<p><strong>1. Tell your WebClient Service</strong> to where to provide your credentials. By default the WebClient service provides credentials only to sites that don&#8217;t have dots in url – presuming they&#8217;re in your intranet. Any SharePoint site that has dots in url is presumed in Internet for WebClient. Here&#8217;s how:</p>
<ol>
<li>Using registry editor, open the following registry subkey:<strong>        <br />HKEY_LOCAL_MACHINESYSTEMCurrentControlSetServicesWebClientParameters</strong> </li>
<li><font color="#000000">Next create new <strong>Multi-String Value </strong>(menu <strong>Edit –</strong>&gt; <strong>New</strong> –&gt; <strong>Multi-String Value</strong>)</font> </li>
<li><font color="#000000">Name the value <strong>AuthForwardServerList</strong></font> </li>
<li><font color="#000000">After the key has been created, modify its value (Right click it and select <strong>Modify</strong>).</font> </li>
<li><font color="#000000">Enter full URLs of your SharePoint sites (one per line).</font> </li>
<li><strong>Save and exit registry editor. </strong></li>
<li><strong>If you use Windows Vista, you have to request a special hotfix for this resolution to work.</strong> </li>
</ol>
<p><a href="http://support.microsoft.com/?id=943280" target="_blank">Detailed instructions and hotfix request available on Microsoft Support site.</a></p>
<p><strong>2. Start / Restart WebClient Service</strong></p>
<ol>
<li><strong>Open the &quot;Run&quot; prompt</strong> (key combination Start+R) </li>
<li>Type <strong>services.msc</strong> and press Enter. </li>
<li>Locate <strong>WebClient </strong>service </li>
<li>Make sure your service <strong>startup</strong> mode is set to <strong>automatic</strong> (right click it, select &quot;Properties&quot;, and under &quot;General&quot;<strong> </strong>tab select &quot;<font color="#000000">Automatic&quot; from the &quot;Startup Type&quot; dropdown&quot;</font> </li>
<li><font color="#000000">Start the service or restart it if it&#8217;s already running. (restart in any case for step 1 to take effect).</font> </li>
</ol>
<p><font color="#000000" face="Arial"><a href="http://www.vistaheads.com/forums/microsoft-public-internetexplorer-general/347382-explorer-view-sharepoint-not-working-ie8.html#post1232312" target="_blank">This part is summed from this link (at the end)</a></font></p>
<p><strong>UPDATE: Another reason could be auto-detection of proxy if there is none present. </strong></p>
<p><font color="#000000">The way to turn this off is in Internet Explorer:</font></p>
<ol>
<li><font color="#000000" face="Verdana">In <strong>Tools</strong> select <strong>Internet options</strong>.</font></li>
<li><font color="#000000" face="Verdana">Select <strong>Connections</strong> tab</font></li>
<li><font color="#000000" face="Verdana">click <strong>Lan settings</strong> button</font></li>
<li><font color="#000000" face="Verdana">under <strong>Automatic configuration</strong> clear the <strong>Automatically detect settings</strong> checkbox.</font></li>
</ol>
<p><font color="#000000">&#160;</font></p>
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